Job Description
Client Relationship Associate
scottsdale, arizona
$20 – $23 per hour
temp to perm
high school
shift: First
work hours: 8:30 AM – 6 PM
category office and administrative support occupations
reference AB_4288891
Job details
This job is for you if you:
- Have strong communication and relationship management skills.
- Excel in explaining complex information in ways that are easy to understand.
- Want to be part of a small team that’s motivated by helping others and serving the best interests of Vanguard’s investors.
- Like to work hard in a professional environment that stresses respect and teamwork.
- Demonstrate self-motivation and an overall drive to succeed.
- Are flexible and thrive in fast-paced work environments.
Location: 100% remote! Training: M-F, 8:30 am – 5 pm Schedule After Training: M-F, 9:30 am – 6 pm
Pay rate: $20/hour, increase to $23/hour after 2 months based on performance and attendance
Must be local to Scottsdale, AZ to pickup equipment prior to starting training.
Randstad offers medical, dental, vision, short term disability, life insurance and 401K
Responsibilities
Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You’ll be much more than a customer service professional. You’ll be a technical subject matter expert (paid training provided).
You will be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.
Core Responsibilities
- Serves as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.
- Follows standardized processes to complete monetary and administrative transactions.
- Documents and reports client feedback for process improvement efforts.
- Uses consultative approach to position products and services to clients.
- Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry
- Participates in special projects and performs other duties as assigned.
Skills
- Client Service
- Customer Relationship Management
- Call Center
- Fraud Investigation
- Call Center Support
Qualifications
- Years of experience: 0 years
- Experience level: Entry Level