Be the steady, solutions-first voice clients trust when questions hit and issues pop up. If you’re built for high-touch service, clean follow-through, and turning problems into long-term relationships, this role is a strong fit.
About Ameriflex (AE Perkins)
AE Perkins is a holding company supporting Ameriflex, Workforce Go, and Accresa. Ameriflex provides benefits-related services that require accuracy, empathy, and strong client communication. This team focuses on retention, growth, and a seamless client experience from day one.
Schedule
- Remote (U.S.)
- Full-time
- Required hours: 8:30am–5:30pm in your local time zone
- High volume environment (calls + email), strong documentation and consistency expected
- Some travel may be required (approximately once per year)
What You’ll Do
- Serve as the primary point of contact for clients, answering questions and resolving issues end-to-end
- Deliver empathetic, professional client care that makes people feel heard and supported
- Anticipate needs and address concerns proactively before they escalate
- Build relationships with Plan Administrators, Brokers, and other stakeholders to support retention and growth
- Educate clients on systems, tools, policies, and Ameriflex products so they can use services effectively
- Maintain accurate account documentation: interactions, service issues, outcomes, and next steps
- Handle sensitive information with discretion while staying compliant with HIPAA and related regulations
- Partner with internal teams to execute strategies aligned with business goals
- Use internal tools and resources to work efficiently and keep service reliable
What You Need
- Bachelor’s degree (required)
- 3+ years of account management experience preferred (client relationship management/service delivery)
- Bonus: benefits administration experience
- Strong written and verbal communication skills
- High-level organization and detail focus, comfortable managing heavy call/email volume
- Calm problem-solver who adapts quickly and performs well under pressure
- Comfortable navigating multiple web-based systems and tools
- Working knowledge of HIPAA and compliance expectations
- Bonus: intermediate-to-advanced Excel and data management skills
Benefits
- $53,000–$55,000 starting pay range + bonus potential
- Quarterly bonus structure (4%–6% of base compensation quarterly)
- Medical, dental, and vision insurance
- 401(k) with matching
- FSA and HSA options
- Disability & life insurance + Employee Assistance Program
- LegalShield + ID Shield
- Commuter reimbursement plan
- Tuition reimbursement
- Wellable membership
- Telescope Health (telehealth) + Intellect (mental health app)
- Employee engagement activities (events, raffles, book club, and more)
If you’re ready to own the client experience and build relationships that actually last, apply while it’s fresh.
Bring the empathy. Bring the organization. Become the reason clients stay.
Happy Hunting,
~Two Chicks…