If you’re the kind of person who can calm a frustrated client, solve the real issue, and document it clean, this role is a strong fit. You’ll manage a portfolio of accounts, own client questions end-to-end, and help drive retention through proactive, empathetic service.
About AE Perkins
AE Perkins supports three operating entities: Ameriflex, Workforce Go, and Accresa. Through Ameriflex, the Client Experience team provides benefits administration support and client care that helps organizations run smoothly and stay compliant. This role focuses on relationship management, issue resolution, and client education to keep clients supported and satisfied.
Schedule
- Full-time
- Remote (Dallas, Texas, United States)
- Required working hours: 8:30 AM to 5:30 PM within your time zone
- Starting pay: $50,000 to $53,000 per year plus bonus potential
- Bonus: quarterly structure with earning potential between 4% and 6% of base compensation per quarter
What You’ll Do
- Serve as the primary point of contact for a portfolio of clients, responding to questions and concerns in a timely way
- Own client issues from start to finish, ensuring resolutions meet or exceed expectations
- Provide empathetic, dedicated client care so clients feel heard, supported, and valued
- Anticipate client needs and proactively address likely questions before they arise
- Build and maintain relationships with Plan Administrators, Brokers, and other stakeholders to support retention and growth
- Educate clients on Ameriflex systems, tools, and policies so they can use products effectively
- Maintain organized, accurate account documentation including interactions, issues, and resolutions
- Handle confidential information with discretion and maintain HIPAA and other regulatory compliance
- Collaborate with internal partners to support business plans and client strategies
- Use company tools and resources to maximize efficiency and deliver reliable service
- Complete additional duties as assigned by the Client Experience Manager
What You Need
- Bachelor’s degree from an accredited institution (required)
- 3+ years of account management experience (preferred), focused on client relationship management and service delivery
- Benefits administration experience (preferred)
- Strong written and verbal communication skills with a professional, client-ready tone
- Strong organization, attention to detail, and ability to manage high call and email volumes
- Strong problem-solving ability, including working effectively in high-pressure situations
- Ability to adapt quickly to shifting priorities and maintain composure under stress
- Comfort navigating multiple web-based systems and using technology to resolve client needs
- Goal-oriented, self-motivated mindset with a desire to grow within the organization
- Strong teamwork and collaboration skills
- Strong HIPAA awareness and comfort handling sensitive information
- Intermediate to advanced Excel and data management skills (preferred)
- Ability to travel as needed, ideally once per year (preferred)
Benefits
- Medical, dental, and vision insurance
- 401(k) matching
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Disability and life insurance
- Employee Assistance Program (EAP)
- LegalShield and ID Shield
- Commuter reimbursement plan
- Tuition reimbursement
- Quarterly bonus potential (4% to 6% of base compensation per quarter)
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect mental health application
- Employee engagement activities (events, raffles, book club, and more)
If you’re strong with people, steady under pressure, and you like owning the full client experience instead of passing problems around, this role is a solid move.
Happy Hunting,
~Two Chicks…