This one’s basically “keep people from canceling” in a debt settlement program. It’s more sales-adjacent than the Client Service Rep role because you’re handling objections and controlling the conversation.
About GRT Financial, Inc.
GRT is a licensed debt settlement company helping clients reduce unsecured debt. They emphasize they don’t get paid unless debts are settled and they position themselves as transparent with fees and practices.
Schedule
- 100% Remote (WFH)
- Full-time
- Shift options:
- 8:00am–4:30pm ET
- 10:00am–6:30pm ET
- 12:30pm–9:00pm ET
- Pay: $17/hr + bonus (paid weekly + monthly bonus)
- Internet requirement: 50 Mbps + Wi-Fi
What You’ll Do
- Take inbound calls and complete daily follow-up/touchpoint tasks
- Be the main contact for newly enrolled clients during their first months
- Handle objections, answer questions, and “control” conversations to reduce cancellations
- Explain program/services clearly and accurately
- Navigate systems to pull client info and document properly
- Hit performance targets and maintain strong customer service
- Work closely with the team and maintain good internal communication
What You Need
- 1–2 years retention experience (call center/high volume preferred)
- Comfortable overcoming objections (sales/retention muscle)
- Strong listening + empathy (clients will be stressed, embarrassed, overwhelmed)
- Intermediate typing and basic math
- Strong verbal + written communication
- Reliable high-speed internet (50 Mbps)
Benefits
- Medical/Dental/Vision (1st of the month after 30 days)
- 401(k) options
- PTO/vacation per policy
- Company-paid life insurance
- Company-paid short/long-term disability
- FSA
- EAP
My straight take: this is a higher-pressure role than it reads, because retention in debt settlement usually means you’re calming panic, correcting expectations, and sometimes preventing chargebacks. $17/hr is still light… but the monthly bonus is the whole game. If the bonus is strong and consistent, this can be decent. If it’s “up to” money that rarely hits, it’s not worth the emotional labor.
Action step (quick):
Paste whatever they say about the monthly bonus (or if the posting doesn’t say, tell me if you can see it anywhere in the portal). I’ll help you judge whether it’s real money or fairy dust.
Happy Hunting,
~Two Chicks…