Job Description
Client Service Specialist
$40,000 – $50,000 yearly
Job Category: Administrative
Position Type: Contract / Temporary to Hire
Work Model: Remote
Location: Goodyear, Arizona [Remote]
Job ID: 107179
Job Description
LaSalle Network is currently working with a client who is hiring for a Client Service Specialist.
This position is remote in the Phoenix, AZ area.
Our client is looking for an individual that has strong leadership skills, a positive attitude and eagerness!
Client Service Specialist Responsibilities:
- Regularly communicate with clients to request and review documentation related to the case
- Communicate via phone call, email and text with clients to gather required information in order to further qualify them for cases
- Confirm that all clients are being reached out to on a consistent basis
- Accurately file documents in the appropriate databases with all required information and notes
- Perform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies; this includes creating and retrieving files when necessary
- Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice
Client Service Specialist Requirements:
- High school diploma required
- 1-3+ years working in an office setting
- 1-2+ years working in a customer service environment
- Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
- Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems
- Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
- Excellent verbal and written communication skills, with the ability to compose professional emails
- Ability to build and maintain strong relationships with internal and external customers.