Job Description
Title: Client Service Specialist – Trading Support (Chinese speaking)
Location: UAE, Dubai
Type: Full-time: Remote
Workplace: remote
JobDescription:
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Job Responsibilities:
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
- Being the first line support for all account and system related issues
- Serve as the representative of VIP customers to internal teams including account, finance, risk and products
- Collect customer feedback and manage projects to realise the product change requirements
- Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements:
- Minimum of 3 years of relevant experience in financial services, technology and/or customer support
- Experience in real time client facing supporting functions, preferably with high priority clients
- Understanding of trading platforms or exchange, e.g. knowledge of trading orders
- Understanding of the use of API in communicating with a trading platform
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
- Outstanding problem solving capabilities including solving issues under high pressure
- Excellent communication skills to be able to facilitate cross departmental communication
- Able to participate in an on-call rotation, as required by the business