If you care about people, know how to keep things organized, and want a remote job that actually impacts lives, this is your lane. Join a mission-driven home care organization helping thousands of clients live with dignity and independence in their own homes.
About Help at Home
Help at Home is a leading national provider of in-home personal care services, supporting over 66,000 clients every month with the help of 53,000 caregivers across 12 states. The company’s mission is to help individuals live independently and safely at home through compassionate, reliable care. Every role, including this one, supports caregivers and clients, helping deliver consistent, quality service to some of the most vulnerable people in our communities.
Schedule
- Remote position (work from home)
- Full-time role, hourly position
- Pay range: $20–$22 per hour
- May require occasional travel to client homes or offices as needed to conduct visits or assessments
- Standard business hours with flexibility based on client and team needs
What You’ll Do
⦁ Maintain assigned client files and related paperwork, ensuring accurate, up-to-date documentation of services, conditions, and care plans
⦁ Assign homecare aides based on client needs and plan of care, balancing schedules while maintaining quality and continuity of care
⦁ Serve as a primary liaison between clients, caregivers, managers, referral sources, and others involved in the client’s care
⦁ Communicate proactively about schedules, changes, and updates with clients, homecare aides, referral sources, and management
⦁ Provide coaching and feedback to caregivers to support high-quality service, and escalate ongoing performance concerns to caregiver management
⦁ Conduct or coordinate in-home visits (where applicable) to maintain connection with clients, assess needs, and relay any changes to the appropriate parties
⦁ Handle client complaints and critical incidents as a mandatory reporter, documenting and reporting issues for follow-up and resolution
⦁ Maintain client satisfaction survey records and visit logs, using feedback to strengthen relationships and improve service
⦁ Prepare and submit routine departmental reports, while ensuring compliance with company policies and local, state, and federal regulations
What You Need
⦁ At least 18 years of age
⦁ High school diploma or GED required; bachelor’s degree preferred
⦁ Medicaid, waiver, or home healthcare experience preferred
⦁ Strong organizational skills with the ability to multitask and manage multiple responsibilities at once
⦁ Professional, compassionate demeanor with the ability to handle conflict in a calm, solutions-focused way
⦁ Strong problem-solving skills and the ability to provide constructive feedback to improve overall service
⦁ Basic computer literacy and typing skills, including comfort with common office software
⦁ Ability to maintain confidentiality and follow HIPAA and company guidelines when handling client and agency information
⦁ Physical ability to move or transport up to 50 pounds and traverse in office and/or client home settings, including stairs (with reasonable accommodations as needed)
Benefits
⦁ Competitive hourly pay range of $20–$22 per hour
⦁ Remote work environment with the opportunity to support caregivers and clients from home
⦁ Chance to make a direct impact on the quality of life and independence of vulnerable populations
⦁ Experience with a growing, industry-leading home care organization
⦁ Inclusive culture that values compassion, integrity, and teamwork
If you’re ready to bring your heart, your problem-solving skills, and your organization game to a role that truly matters, this is your sign to step in.
Happy Hunting,
~Two Chicks…