If you care about people, can juggle moving pieces without dropping the ball, and want a work-from-home role that actually impacts vulnerable clients, this one is worth your attention. Step into a supervisor role where you support caregivers, protect client dignity, and keep care running smoothly behind the scenes.
About Help at Home
Help at Home is a leading national provider of in-home personal care services, supporting 66,000 clients each month with the help of 53,000 caregivers across 12 states. Their mission is to help individuals live with independence and dignity at home. Every role, including this one, directly supports caregivers and clients, ensuring quality, consistent care for people who depend on it.
Schedule
- Remote, full-time position
- Pay range: $20–$22 per hour
- Standard business hours with flexibility based on client and team needs
- May include occasional in-home visits to clients when needed to assess needs and maintain connection
What You’ll Do
⦁ Maintain client files and all related paperwork, ensuring accurate, up-to-date documentation of services, conditions, and care plans
⦁ Protect client and agency information by following HIPAA guidelines and all privacy requirements
⦁ Assign homecare aides based on the client’s overall needs and Plan of Care, balancing quality of care and staffing
⦁ Provide coaching and feedback to caregivers to support high-quality client care, escalating ongoing performance concerns to the caregiver management team
⦁ Communicate proactively with clients, homecare aides, referral sources, and management about schedules, changes, and service updates
⦁ Prioritize client care and, where permitted, conduct in-home visits to stay connected, assess needs, and communicate changes to appropriate parties
⦁ Prepare and submit routine departmental reports and maintain accurate records of client condition and services provided
⦁ Track client satisfaction surveys and in-home visit notes, addressing areas of concern and strengthening relationships
⦁ Handle client complaints and critical incidents as a mandatory reporter, documenting and reporting issues for follow-up and resolution
⦁ Provide education and coaching to clients and caregivers on changes to the Plan of Care
⦁ Support compliance with local, state, and federal regulations as well as company policies and procedures
What You Need
⦁ At least 18 years of age
⦁ High school diploma or GED required; bachelor’s degree preferred
⦁ Medicaid, waiver, or home healthcare experience preferred
⦁ Excellent organizational skills with the ability to multitask and manage multiple responsibilities at once
⦁ Strong problem-solving skills and the ability to handle conflict in a professional, solutions-focused way
⦁ Compassionate, responsible, and positive attitude when working with clients, caregivers, and partners
⦁ Basic computer literacy and typing skills
⦁ Ability to move or position up to 50 pounds and travel within offices and/or client homes, including stairs (with reasonable accommodations as needed)
Benefits
⦁ Competitive hourly pay: $20–$22 per hour
⦁ Remote work environment with the opportunity to support clients and caregivers from home
⦁ Chance to make a direct impact on the quality of life and independence of vulnerable clients
⦁ Experience with a growing, industry-leading home care provider
⦁ Inclusive, equal-opportunity culture focused on integrity, compassion, and meaningful impact
If you’re ready to bring your heart, your multitasking skills, and your leadership energy to a role that truly matters, this is your sign to step in.
Happy Hunting,
~Two Chicks…