If you’re the kind of person who can juggle benefits questions, file audits, and carrier issues without dropping the ball, this role is built for you. You’ll be the steady, reliable point of contact who keeps client service smooth, accurate, and on time.
About Businessolver
Businessolver is a benefits technology and services company that helps employers maximize their benefits investment, reduce risk, and improve employee engagement through a secure SaaS platform and service-first support.
Schedule
Work remotely anywhere in the contiguous 48 states.
Hourly role (full-time or benefit-eligible roles may include a comprehensive benefits package).
What You’ll Do
- Deliver high-quality client service and clear communication from intake through resolution
- Respond to client and internal partner inquiries within expected timelines and provide status updates
- Complete risk mitigation reporting (audits, team activity reporting, case manager reporting)
- Manage client deliverables and planning tools to track progress and complete assigned work
- Maintain accountability for inbound and outbound files
- Maintain carrier and client SFTP setups and complete updates as needed
- Review incoming data files daily and report carrier discrepancies
- Execute client-specific processes and procedures
- Serve as the primary point of contact for carrier partners and handle ongoing file updates/requests
- Communicate updates to Client Services and technical partners
- Identify root causes of systemic issues and escalate appropriately
What You Need
- Bachelor’s degree or equivalent experience
- 2+ years of employee benefits and/or benefits administration experience
- Strong Excel skills (VLOOKUP, convert to CSV, concatenation, pivot tables)
- Comfort learning and explaining technology tools and processes
- Experience using benefits administration systems or other HCM platforms (preferred)
- Experience with carrier files (EDI experience is a plus)
- Strong client-facing communication and conflict resolution skills
- Detail-obsessed accuracy and a consistent quality mindset
- Ability to stay calm and effective under pressure, especially during busy season
Benefits
- Pay range: $16.50 to $25.85 per hour (up to roughly $53,000/year at 2,080 hours)
- If benefit eligible: comprehensive benefits package (medical, dental, vision, etc. varies by eligibility)
If you’re applying, don’t sleep on the Excel part. That’s not “nice to have.” That’s the job.
Happy Hunting,
~Two Chicks…