Job Description
Title: Client Services Specialist
Location: Hoover, Alabama; Birmingham, Alabama, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Client Services Specialist serves as first point of contact for commercial and business clients utilizing treasury management products and services.
Primary Responsibilities
- Provides ongoing technical support by phone or email for treasury management products and services which can be complex in nature
- Performs remote troubleshooting through diagnostic techniques and pertinent questions
- Trouble shoots file mapping and advise on necessary changes
- Takes full ownership in researching and resolving complex banking issues
- Handles client phone interaction while simultaneously documenting the event in the call tracking application
- Manages workload to ensure issues are resolved promptly
- Serves as a liaison between assigned departments and other areas of the bank to resolve transaction disputes/inquiries and payment processing issues
- Receives in instruction, guidance and direction from more senior level associates
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Two (2) years helpdesk, technical support or treasury management experience
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 30 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
Preferences
- Bachelor’s degree or technical certification
Skills and Competencies
- Ability to diagnose and resolve basic technical issues
- Ability to handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards
- Adaptability and flexibility to quickly adjust to changing environments and product offerings
- Customer-oriented and cool-tempered
- Good analytical and problem-solving skills
- Strong typing skills
- Superior communication skills required including clear verbal communication over the phone, and the ability to provide concise and accurate written communication to business customers through email as appropriate
- Candidate will complete 6 week training requirement Monday-Friday 8AM-5PM on site before transitioning to remote work schedule.
- After training, you will be assigned a set 8 hour shift between the hours of 6AM-7PM Monday-Friday
Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program