About the Role
Client Services Technical Support Specialist I (Remote)
locations
Jacksonville, FL
Remote – Wyoming
Remote – Kansas
Remote – Washington
Remote – Utah
Remote – Texas
Remote – South Dakota
Remote – Oregon
Remote – Oklahoma
Remote – North Dakota
Remote – Arizona
Remote – New Mexico
Remote – Nevada
Remote – Nebraska
Remote – Montana
time type
Full time
job requisition id
R0004027
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we’re not just another Healthcare Technology company; we’re pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we’re a global team united by a powerful mission.
We’re on a mission to bring the focus back to what truly matters patient care. As the leading healthcare engagement platform, we’re the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We’re transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation’s premier healthcare ecosystem.
As a Client Services Technical Support Specialist (CSTSS), you will often be the first point of contact for our Call Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. Few other roles in our company touch so many customers in such a direct way. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals.
To be successful in this role you must be a strong communicator, have great active listening and customer service skills, and have no trouble asking probing questions and researching an issue in-depth to solve a problem. Those most successful in this role are motivated self-starters who are comfortable in a dynamic, fast-paced, high call volume environment (yes, you will be on the phones all day), and consistently improve over time through coaching, proactive learning, and development planning.
All CSTSS go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. The issues youll encounter will vary in complexity from simple administrative tasks to more technical healthcare questions. The ultimate goal is to resolve the customers inquiry while providing excellent service.
Because of their unique skill set, which marries technical product knowledge with the customer experience, our CSTSS are sought after for promotional opportunities throughout the company after spending a year in the role. At Availity, you can have a career, not just a job. So, if youre looking for a positive work environment and the opportunity to propel your career, come join us!
This position is available as an TRAVEL”>on-site or remote opportunity.
The pay for our Client Services Technical Support Specialist position is $18 hourly.
Sponsorship, in any form, is not available for this position.
Why you want to work on this team:
- YOU WILL HAVE PROMOTIONAL OPPORTUNITY! During your first year, your supervisor will work with you to develop your career path. Prior Client Service Technical Support Specialists have moved into Quality Assurance Analyst, Software Development, Account Management, Product Focused and Business Analyst roles, just to name a few.
- We promoted 40+ Client Service associates in 2023!
- Hear from our Availity Client Services (ACS) Alumni who have advanced onto other Availity teams with great success stories of growth and longevity: https://www.youtube.com/watch?v=LMTFXAolhJE, https://www.youtube.com/watch?v=tC1iFgl2ohk, https://www.youtube.com/watch?v=lyvET4id7As
- Do you like working on a team? The Client Services team is one of the tightest in the company.
- You will learn about the Healthcare Technology Industry and better position yourself for success in the future!
To be qualified for this position, you:
- Must have good internet speeds and be hard wired to ethernet, if working remotely. Please run a speed test on your home computer here for free: https://speed.cloudflare.com/and ensure the upload speeds are no less than 10/Mbps and download speeds are no less than 20/Mbps. If you are local to Jacksonville, FL you will have the option to work from the office if your internet speeds aren’t up to par!
- Must have excellent communication skills – both written and verbal.
- Have prior healthcare experience (with focus on the payer or administrative side), IT experience (preferably in a Data Analyst capacity), or prior call center experience in a fast-paced environment.
- Must be technically savvy, change ready, and able to adapt in our fast-paced environment.
- Can manage multiple programs/tools while supporting our customers.
- Need to be customer service focused, our customers are very important to us, and we need to show them how much we appreciate them daily.
- Have a typing proficiency of 45+ words per minute.
- Maintain the ability and desire to learn new tools and processes as we are always striving to give the best support to our customers.
- Have working knowledge of Microsoft Office products and basic computer literacy.
- Consistently show commitment to your previous roles, maintaining long-term engagements with each employer; your history of steady employment is a valuable asset, showcasing your reliability, loyalty, and the ability to contribute meaningfully to the success of organizations.
You will set yourself apart:
- Do you have a Bachelors Degree? Wed love to talk to you if you have a communication or technology degree.
- If you know EDI and/or ANSI 5010 X12.
- Have prior Salesforce experience? Apply now!
- Are you bi-lingual? We are very interested in hablando contigo.