Job Description
Client Services
up to $29/hour!
Philadelphia, Pennsylvania
Full Time Temporary/Contract
Job ID: A1354164PHI_1699015053
Job Summary
Our client, a prestigious medical nonprofit, is actively seeking a contract remote Client Services Associate to join their team! This person will serve as a solutions-oriented resource for product users experiencing any issues. A dedicated to helping others is a must!
About You:
- 3+ years of working in a high-touch white-glove customer service environment
- Expert interpersonal skills with the proven ability to adapt communication style when needed
- Strong organizational skill with an emphasis on details and accuracy
- A proven problem solver who can be patient, resourceful and empathetic
- Exemplifies professionality and reliability
- Tech-savvy with experience learning new systems and applications quickly
- Flexibility to work on call and as needed two weekends a month
The Job:
- Answer incoming calls, identify user issues and explain solutions
- Serve as a trusted resource for users by answering questions, researching creative solutions and performing consistent follow up
- Utilize appropriate template responses as needed via email
- Liaise across internal departments to gather insight and solutions
- Manage the escalate path and triage requests to the appropriate subject matter expert
- Create and main expert case documentation to share internally and manage sensitive information with discretion