Job Description
Title: Client Success Support Administrator
Location: United States
- Remote
- Full Time
Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for nine years, DAS Health is seeking a full-time remote Client Success Support Administrator.
As the primary coordinator of all client and vendor contacts, the Client Success Support Administrator is responsible for coordinating and executing all phases of a contract renewal life cycle including terms and pricing verification, review and verification of authorization levels, tracking and filing. Accuracy and timeliness are critical.
Specific Job Duties Include:
- Ongoing creation, review and approval of client contracts
- Analyze acquired client agreements, meet with department leaders and translate to DAS SKU’s
- Manage and lead weekly SKU review for new product / service additions
- Maintain organization of all company client and vendor contracts
- Maintain and update client account information in Salesforce
- Proactively review and track contract terms and dates
- Understand and assess impact of various contract terms and provisions
- Develop and implement efficient processes for managing physical and electronic contracts
- Partner with other departments/teams to provide seamless customer interaction
- Processing customer requests to modify their contracts/billing
- Researching accounts’ billing history and ensuring accuracy with their contracts
- Respond to questions from customers and other internal departments on contract terms
- Monitor and maintain Salesforce sales queue to ensure correctly assigned to applicable Sales Rep
- Serve as point of contact for customers and queries about products and services
- Provide support for Client Success representatives
- Special projects within the Client Success department
Requirements:
- Bachelor’s degree or working toward Bachelor’s degree
- Knowledge in general areas of contracts and billing
- Able to handle multiple tasks efficiently
- Exceptional attention to detail
- Excellent verbal and written communications skills
- Ability to create and maintain organization processes
- Self-motivated with high bias for action
- Ability to be hands on
- Advanced ability in Excel