Job Description
Client Support Center Analyst
locations
Remote – AZ
time type
Full time
job requisition id
R7442
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for enthusiastic, motivated and passionate individuals for our Client Support Center Analyst role within our Client Support Center team. You will have the unique opportunity to act as the first point of contact for our customers and play a crucial part in the overall client experience. Support requests come through inbound phone calls, chat, and cases and may include a follow-up outbound call. But enough about us; let’s talk about you!
You are an expert multi-tasker and love to provide exceptional customer service. You thrive in a fast-paced environment and are excited by the opportunity to solve problems and become a content expert. You are comfortable with leveraging technology to support your work and guiding others through technological issues.
The Team:Our Client Support Center team provides support to clients across the country and is staffed Monday through Friday. This team is essential in making our customers feel like their voices are heard when they are experiencing issues with the athenaOne suite of products.
Job Responsibilities
- Develop deep expertise of the athenaOne platform to help customers troubleshoot and navigate through workflows by phone, chat, or case
- Diagnose complex software issues and provide clear direction to resolve client inquires
- Provide timely resolution, tracking, and response to all client support tickets via Salesforce
- Communicate with internal teams to resolve issues and increase expertise in certain skillsets
Required Qualifications
- High school diploma or GED required
- 3-4 years of professional business experience
- Exceptional customer service skills and ability to manage client expectations
Preferred Qualities
- 2+ years of call center experience or equivalent customer service experience is desirable
- Hardware and software troubleshooting experience is preferred; strong technical acumen is necessary for success in this role