Help participants understand and maximize their benefits with a growing, people-first HCM company.
About PrimePay
PrimePay is a growth-focused, flexible, and established Human Capital Management (HCM) company with over 30 years of success. We provide payroll, HR, and benefits solutions to businesses nationwide, powered by innovative technology and a People First Culture. Our extraordinary team members create our future every single day, and we’re committed to personal and professional growth for all.
Schedule
- Full-time, remote within the United States
- Must be available to work core business hours (some flexibility possible)
Responsibilities
- Respond to participant inquiries about COBRA, FSA, HRA, and HSA benefits via phone, email, and chat
- Provide technical problem resolution and clearly communicate solutions
- Analyze customer needs and collaborate with other departments for effective solutions
- Maintain expert knowledge of compliance and benefits products to address complex questions
- Record and track all customer interactions in CRM systems
- Troubleshoot and guide customers through installation, configuration, and maintenance steps
- Offer proactive maintenance and configuration recommendations
- Escalate complex inquiries to higher-level support when needed
Requirements
- 1–3 years frontline customer service experience (SaaS or benefits industry preferred)
- 6–12 months office experience
- Strong verbal and written communication skills
- Technical troubleshooting and problem-solving ability
- Familiarity with CRM and help desk software
- Ability to work effectively with customers across multiple channels
- Understanding of policies and procedures related to benefits and compliance support
Preferred
- Experience with COBRA, FSA, HSA, or HRA administration
- Bilingual (English/Spanish)
Benefits
- Pay range: $18–$22/hour, based on experience
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, holidays, and life insurance
- Flexible spending account
- Short- and long-term disability coverage
- Leadership development, career mentoring, and training programs
If you’re a problem-solver who thrives on helping people understand and use their benefits, we’d love to have you join our team.
Happy Hunting,
~Two Chicks…