Job Description
The Clinic, Care Coordinator
Remote
Company Description
Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.
Brief Overview:
We are searching for a professional Care Coordinator that will be the liaison between our company and its current and potential customers and patients. The successful candidate will be able to provide personalized service by responding to the distinct needs of each customer. This is a remote-first opportunity.
Core Responsibilities:
- Facilitate collection, scanning, and uploading of medical records
- Coordinate patient to provider encounters
- Answer incoming calls and respond to customer emails/texts
- Complete customer outreach for case utilization purposes
- Comply with Telephone Consumer Protection Act (TCPA) requirements in all forms of customer communication
- Track/log key case data and metrics
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Other duties as assigned
Qualifications:
- 1+ Years of Experience
- University/college degree preferred
- Previous customer service experience, especially in healthcare, preferred
Key Competencies and Skills
- Great communication skills and experience working on a team
- Critical thinking and creative problem solving skills
- Open to sharing feedback and suggesting process improvements
- Data entry skills
- A high attention to detail
- The ability to multi-task and stay organized