Job Description
Clinical Communications Specialist (Tuesday-Saturday: 11a-730p EST)
General information
Job Title
Clinical Communications Specialist (Tuesday-Saturday: 11a-730p EST)
Functional Area
Teammate – Information Technology
City
Remote
Work Location Type
Remote
State
Remote
Employment Type
Full-time (30+ hrs/week)/FULLTIME
Description & Requirements
Position Description & Requirements
PRACTICE OVERVIEW
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
POSITION SUMMARY
Radiology Partners is seeking a Clinical Communications Specialist to join our CORE Team. You will be the primary point of contact for over 1,000 radiologists as well as referring physicians, technologists, caregivers, and patients. You will also be responsible for relaying urgent and non-urgent medical results across multiple hospital systems.
POSITION DUTIES AND RESPONSIBILITIES
Problem solving for Radiologists, technologists, referring physicians, and patients from a call center environment
Facilitating call patching from referring physicians to radiologists and radiologists to referring physicians
Call STAT reads and pertinent positives to our referring physicians on behalf of our radiologists to a health care professional who is accountable for the patient
Answer general questions around reporting and tests (as appropriate and within HIPAA guidelines)
Gather data and combine feedback on Technicians and Radiologists for quality training purposes.
Send faxes to referring physicians
Follow up with healthcare professionals regarding requests made on behalf of Radiologists
Updating PACS and reporting system when appropriate
Trouble shooting with leadership and Operations team
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
ARRT, GXMO certifications OR Rad Assistant experience required
Minimum 2 years Radiology technology experience required
Medical terminology and previous healthcare experience are a must
Prior experience with EMR and PACS systems required
Candidates must have exceptional customer service skills
Exceptional communication skills verbal and written
Technical in nature with the ability to multi-task and work independently with a high sense of urgency
Microsoft Office Suite including Excel, Word, PowerPoint and Outlook