About the Role
Title: Virtual Clinical Educator
Location: United States
time type
Full time
job requisition id
JR33270
Job Description:
Virtual Clinical Educator
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
To deliver telephonic educational support to identified patients within in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
What will you be doing?
- To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
- To provide therapy education and support
- To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as
- Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.
- To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
- To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe
- Complete all required administrative responsibilities within the deadlines for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting
- Attend local and national program meetings and/or conferences, as and if possible
- Adhere to all company and client policies, procedures and training requirements
- Perform other reasonable duties as requested
- Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services
- Return and maintain all company equipment and materials according to company instructions
What do you need for this position?
- Current U.S. Healthcare professional license (RN, RT)
- Associate degree/Bachelor’s/BSN or equivalent work-related experience
- Preferred minimum of 2 years of experience working in respiratory disease state or related field
- A highly motivated self-starter with a desire to update professional knowledge base regularly
- Competency with Call Center Telephone TechnologyPreferred
- Demonstrate effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice Demonstrable organizational skills and the ability to manage multiple tasks
- Ability to multitask while maintaining high attention to detail and accuracy
- Process excellence and ability to problem solve and be proactive
- Strong working knowledge of Microsoft Office, client-specific applications, and database systems
- Ability to join frequent meetings and calls without disruption or disconnecting