Job Description
Clinical Intake Associate
at Charlie Health (View all jobs)
Remote, United States
Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable populationleading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young personregardless of location or socioeconomic statuscan get the care that they deserve.
About the Role
Charlie Health is looking for a dynamic individual to serve as Clinical Intake Associate. The Clinical Intake Associate will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
- Present programming information in a thorough and supportive manner to help clients gain access to care
- Complete virtual biopsychosocial assessments for adolescents and young adults with various mental health concerns
- Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care
- Construct provisional mental health diagnoses utilizing DSM-V criteria
- Document client information in accordance with regulatory standards using electronic medical record
- Assign treatment team members and group schedules while informing staff of new admissions
- Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake
- Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
- Looking to cover the following shifts to meet the schedules and needs of our adolescent and young adult clients
- Monday – Friday – Must be available 12pm-9pm MT
- Sunday – Thursday – Must be available 12pm-9pm MT
- Work authorized in the United States and native or bilingual English proficiency
- Strong communication and interpersonal skills
- Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
- Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care
Qualifications
- Experience working with teens and young adults preferred
- Experience completing behavioral health assessments and admissions preferred
- Masters degree in mental health, social work, or related field required