About the Role
Clinical Support Representative
(Greensboro, NC)
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
How You Will Make a Difference:
The Clinical Support Representative (CSR) assists Account Mangers to support Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region.
The CSR performs the value-added services to differentiate STERIS from its competitors which includes (but is not limited to) equipment audits, EEP program utilization/support and Customer in-services. The CSR also supports the after-sale process, including inventory of deliveries, post order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This is a remote based Customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state/city: Greensboro, NC and surrounding cities
What You Will Do:
- Assists Account Mangers to support Customer facing activities in primary in post-actions including support of projects/installations within the territory.
- Possesses a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. Understands and effectively presents technical literature and how it applies to solving the Customer needs.
- Understands and effectively presents technical literature and information of all products when needed.
- Provides exceptional Customer Service by providing support with initial use of equipment/services including onsite support and startup of video integration.
- Acts as a liaison between Service and Sales at the time of installation.
- Plays a support role in the after-sale process, including post order submittal, OAI, planning sheet sign off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
- Develops relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.