Job Description
COBRA Specialist – Member Services/Call Center Representative
locations
US-Remote
time type
Full time
job requisition id
REQ-2023-120
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration.
Essential Functions/Duties/Responsibilities
- Provides professional and timely service to internal and external customers
- Effective communication skills via telephone, email and in-person
- Participates in new business implementation process
- Provides accurate and timely responses to all inquiries
- Processes qualifying events, participant terminations and updates
- Resolves COBRA administration service issues with internal staff and outside Vendors
- Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
- Processes premium payments
- Processes all incoming and outgoing COBRA-related correspondence
- Meets or exceeds all performance standards
- Participates in Open Enrollment planning and implementation
- Assumes other duties as assigned by Manager
Competencies
- Analytical skills
- Attention to detail
- Customer service experience
- Ability to multi-task
- Professional communication skills
- Ability to work independently
- Flexible
- Ability to make decisions utilizing sound judgment
- Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
- Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility
This position has no supervisory responsibilities
Qualifications and Experience
- High School Diploma Required
- 1-2 years of related experience and/or training
- Customer Service experience preferred
- Must have knowledge of COBRA; knowledge of federal regulations
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Preferred Skills
- Bilingual, Spanish preferred
- Bachelor’s Degree preferred