About the Role
Collections Representative (Remote)
chicago, illinois(remote)
$37,439 – $37,440 per year
permanent
high school
category business and financial operations occupations
reference AB_4508028
Like to work from home? Then this would be a great job for you.
Our client is seeking Collections Representatives who live within 100 miles of Chicago IL area. Must reside in WY, MO, WI, or IA.
This is a DIRECT HIRE position!!!! Need to have at least 12 months of Collections experience. Benefits and Pay Info: $18.00 per hour. Also have the potential to bonus every month. Full time position with benefits starting day one. Hours of Operation: 8 hr shift between the hours of 8am to 8pm. Depending on your schedule you might be required to work one weekend day.
Requirements:
1 or more years of collections experience
Experience in a call center setting is preferred
Proficient in phone communication and verbal skills, with a keen ability to actively listen
Familiarity with CRM systems and their practices
Customer-centric approach with adaptability to various personality types
multitasking abilities, adept at setting priorities and managing time effectively
salary: $37,439 – $37,440 per year
shift: First
work hours: 8 AM – 5 PM
education: High School
Responsibilities
Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova’s database
Skills
- Call Center Support
- Collections
- Consumer Collections
- Basic Computer Skills
- Typing Skills
- Telephone Etiquette
- Active Listening
Qualifications
- Years of experience: 1 year
- Experience level: Experienced