About the Role
Collections Representative
6910 Brasada Dr
Location LPS – Houston, TX 4543
Category MerchandisingJ
ob Id JR-01838302
Job Type Full time
Department FIN Credit & Collections
Job Description: Essential Functions:
-Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
-Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
-Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
-Partner closely with Outside Sales Representatives and Pro Solutions Center
-Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
-Submit regular reports on the status of unpaid accounts and any repayment progress
-Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
-Other duties, as assigned
Minimum Requirements:
-High school diploma or equivalent
-Minimum 3 years’ experience in credit and collections environment
Preferences:
-Bachelor’s Degree
-Cforia experience