About the Role
Title: Collections Representative – National Remote
Location: Dallas TX US
Job Description:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:40pm MST. It may be necessary, given the business need, to work occasional overtime.
We offer 6 weeks of paid training. The hours during training will be 8:00am to 4:30pm MST, Monday – Friday.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
- Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
- Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
- Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It’s a fast-paced environment that requires focus and ability to multi-task throughout the day.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of experience with Medical Collections
- Knowledge of and experience with Medical terminology
- Proficient with Microsoft Office Suite – including Microsoft Excel (create, copy, edit, send and save spreadsheets), Microsoft Word (create, copy, edit, send and save documents), and Microsoft Outlook (create, edit, share, save)
- Ability to work Monday – Friday, 08:00AM – 04:30PM MST
Preferred Qualifications:
- 2+ years of experience working in Healthcare Insurance
- 2+ years of Hospital collections experience working in a Medical facility or Hospital
- Familiarity with UB04 claims forms
- Working knowledge of ICD-10 and CPT/HCPCS
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service