Enova is currently accepting candidates for this position in the following eligible states: Illinois, Indiana and Utah
About the role:
Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Collections Representative, you will become an expert in one particular brand over the course of our 4 week training program. After you complete training, you will reach out to customers and identify solutions to help make consistent loan payments. You will need to be resilient and comfortable working with customers through difficult situations.
What you’ll be doing:
Effectively handle inbound and outbound calls to customers regarding overdue loan payments
Utilize problem solving skills to find customer specific solutions for delinquent accounts
Ensure superior customer service through excellent verbal and written communication
Maintain accurate, up-to-date information for customer accounts
We are excited about you if you have:
1+ year of collections experience in a high volume contact center required
Computer proficiency and accurate data entry skills required
Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
A desire to create a top-notch customer service experience
The capability to independently problem solve
Ability to balance multiple priorities and effectively handle changing situations
Ability to deescalate complex customer interactions
The drive to exceed your goals in a fast-paced, metric driven environment
Ability to succeed in a virtual or office setting
Our Operations Team:
We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.