Job Description
Collections Specialist (Remote)
UNITED STATES /
FRONTSTEPS – FINANCE /
FULL-TIME
/ REMOTE
FRONTSTEPS delivers a resident engagement platform that simplifies how management companies, homeowner associations, builders, and security experts build, connect, operate, and secure modern communities. With a focus on mobile-first technology and best-in-class integrations, our products make it easy for community leaders and homeowners to communicate, collaborate, and drive a more prosperous community. In short, people need to connect in various ways, and our platform makes it easier.
At FRONTSTEPS, we know that we cannot build a community-focused product without actively investing in our FRONTSTEPS people. That’s why you’re here. Our internal FRONTSTEPS community is built upon the talented people that get their hands dirty, engage in problem solving, and ultimately make our product what it is today.
POSITION SUMMARY
The Collections Specialist works directly with customers and internal teams, such as Sales and Customer Success, to manage high volume of business-to-business full cycle collections.
ESSENTIAL FUNCTIONS
- Manage full cycle collections of high-volume business-to-business transactions
- Utilize Collections standard operating procedure to directly collect receivables and resolve issues impacting collections
- Manage automated monthly statements and collection communications for customer accounts
- Reconciliation of client Accounts Receivable portfolio to resolve customer disputes and discrepancies
- Assist with the day-to-day inquiries from internal and external customers
- Deliver consistent achievement on KPI’s as related to outgoing call volume, cash and collections providing weekly updates to Management
- Provide cross functional support within team, as well as ad hoc duties
- Performs other duties as requested by management
SKILLS & QUALIFICATIONS
- BA / BS or equivalent works experience preferred
- 3 years of collections experience, business-to-business preferred
- Experienced with high volume transactions within business-to-business organization and/or similar experience in Accounts Receivable role
- High level organizational and follow-up resolution skills to handle multiple projects and deadlines simultaneously
- Strategically identifies DSO drivers to improve incoming cash receipts
- Understands financial targets and can deliver receivables results
- Proficient experience with Microsoft Excel, Sage Intacct & Salesforce
- Ability to communicate to all levels of organization in a clear, focused and concise manner
- Commitment to excellent customer service
- Team player, self-motivated and energetic with high level of initiative
- Associate Degree or equivalent related work experience
- Excellent customer service skills
- Attention to detail and accuracy
- Professional telephone manner and email etiquette
- Excellent, professional verbal and written communication skills
- Good problem-solving skills
- Must be able to work independently as well as take instruction from supervisors
This is a remote position and pays $21.64 – $26.45 per hour. Occasional work and / or meetings may be required at the Denver headquarters.
Benefits include the following:
- Medical, Dental, and Vision
- Company sponsored Life Insurance
- Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
- FSA/HSA
- Paid Time Off
- Sick Time
- Internet Reimbursement
- 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.