Job Description
Collections Specialist
Remote
Full Time
Mid Level
We’re building a future where every home is professionally managed. One where professional property managers deliver new Triple Win Experiences for residents, investors, and their teams.
But creating winning experiences that benefit everyone simultaneously? That’s hard.
Now, 1,000+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 5-peat national industry vendor of the year.
Join 100+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.
About the Role
Second Nature is looking for an experienced Collections Specialist who will be responsible for accurately billing and collecting payments from customers on credit terms. The Collections Specialist will work closely with the CFO, IT, and Sales departments. The Collections Specialist will have a forward-thinking mindset that leverages industry best practices and adds value by evolving AR processes that will drive invoicing accuracy and collection efficiencies.
Key Job Responsibilities
- Ensure accurate monthly billing for all customers
- Assist the Sales Department to maintain correct customer information
- Upon request, provide Statement of Position (SOP) reports to internal and external customers
- Consistent and effective collection efforts for late receivables
- Identify slow and non-payers and recommend cutoff candidates to the AR Manager/Controller
- Assist the AR Manager with general accounting tasks as needed
- Assist with ad hoc analysis and project work as needed
- Participate in variety of special projects and compiling of special reports
Preferred Qualifications
- 3+ years of experience in AR operations
- Major ERP system experience required; bonus for Netsuite and SalesForce knowledge
- Intermediate to advanced experience with MS Excel and Office
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Unquestioned personal integrity and work ethic
- Ability to meet in-person 4x/year