Job Description
Collections Specialist
Department: UNDERWRITING
Location: CA
CALL CENTER COLLECTIONS
Location: Remote – CA
Schedule: Full Time
WHO WE ARE:
MOMENTUM SOLAR… The fastest growing and top residential solar companies in the nation, is redefining solar energy. Momentum’s team culture has often been described as a fast-growing family of ambitious, performance-driven people. Most of our employees love to maximize teamwork, communication, and fun; which truly embodies the “work hard, play harder” culture.
We believe in saving the planet. We believe in transparency. WE BELIEVE IN SOLAR!
WHAT WE ARE LOOKING FOR:
The Billing and Collections Associate is responsible for contacting customers regarding Billing, Collections and Cash payment and billing activities for Momentum Solar, while maintaining a good working relationship with internal and external customers.
What you will be having FUN doing:
- Contacting customers to collect payments on their past due accounts, working through payment solutions and educating customers on items required
- Contact responsible parties by telephone to resolve delinquent accounts
- Respond to collection related inquiries in a prompt and professional manner
- Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party
- Maintain up to date knowledge of collection associate job duties and responsibilities
- Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act
- Ensure proper system notation is entered for all activity on accounts
- Maintain a professional work demeanor and environment at all times
ALL ABOUT YOU:
- High school diploma or equivalent experience
- 3+ years of experience in billing and collections
- Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
- Proficient using Accounting related computer system to enter data and process information
- Demonstrated ability as a self-starter able to identify and solve problems using sound judgement
- Excellent verbal and written communication skills
- Must be organized with effective time management skills
- Excellent customer service skills