Job Description
Title: Collections Specialist
Location: Ireland – FULL TIME (REMOTE)
Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to Show the World a Better way to Outsource.
What does this mean?
We work with some of the world’s most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
What you will do:
- Supervise assigned accounts to identify unresolved debts.
- Follow-up with clients on overdue accounts.
- Oversee all monthly payments and refunds.
- Perform all administrative duties related to ensuring office efficiency.
- Create monthly credit records.
- Respond to client account queries in a timely and professional manner.
Who you are:
- High school diploma or equivalent qualification required.
- Minimum of 1 year experience in a similar role.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Good administrative skills.