If you can stay calm, persuasive, and human while talking money, this is your lane. Foundation Finance is hiring a Collections Specialist to contact customers with past-due accounts, find workable solutions, and keep delinquency from turning into disaster.
About Foundation Finance Company (FFC)
Foundation Finance is a fast-growing consumer finance company that partners with home improvement contractors to offer flexible, customer-focused financing. They’ve been Great Place to Work® certified since 2017 and position this role as both customer-care and account resolution.
Schedule
- Remote (must live in one of these states to be eligible): AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI
- Requires: two evening shifts per week (12pm–9pm CST and 10am–7pm CST)
- Requires: one Saturday shift every 5 weeks
- Phone-heavy role; deadline-driven; requires consistent attendance
What You’ll Do
- Make outbound calls to customers with past-due accounts to resolve delinquency
- Identify delinquent or potentially delinquent accounts and take ownership of resolution efforts
- Research account history to determine the best resolution path
- Take payments over the phone, including credit card transactions
- Offer hardship/relief options when applicable, following company policy
- Use internal resources to aim for one-call resolution
- Explain account details clearly (interest, statements, and related questions)
- Support overflow call types as needed (disputes, recovery, first pay, bankruptcy)
- Handle administrative and team support tasks as assigned
What You Need
- Associate’s degree in a related field or relevant equivalent experience
- Strong computer skills (Word, Excel, internet, email)
- Professional phone presence + strong written and verbal communication
- Persuasion and negotiation skills (without getting sloppy or disrespectful)
- Ability to handle stressful conversations with tact and diplomacy
- Strong typing skills and attention to detail
- Ability to multitask and stay accurate under deadline pressure
- Reliable, team-oriented, and adaptable to change
Benefits
- Pay range: $21–$23/hour
- Day-one health benefits (medical, dental, vision) + HSA/FSA options
- Day-one 401(k) with company match
- Paid, sick, and volunteer time off
- Paid parental leave options
- Employer-paid life and disability
- Wellbeing on Demand program
- Flexible work environment + casual dress code
(Benefit eligibility may vary based on employment status and waiting periods for some benefits.)
This job is basically: “Can you collect without being a jerk, and still get results?” If yes, apply.
Be firm. Be fair. Get the account back on track.
Happy Hunting,
~Two Chicks…