Job Description
REMOTE ENTRY LEVEL COLLECTOR
Job ID: POR000591
Area of Talent: Corporate
Category: Finance
Shift: Day Job
Location: Las Vegas, NV
Property: DRI Center Crossing
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description
HGV now offers Day One Team Member Benefits and Daily Pay *
Are you ready to create lasting vacation memories from the comfort of your own home? Our Remote Entry Level Collector positions offers you the opportunity to work at home, a competitive base pay, amazing bonus potential and DAY ONE benefits!
The position will emphasize the handling/collecting of inbound/outbound calls, while following all State and Federal Laws. You will also assist owners with a general understanding of the terms and conditions related to their ownership and contracts and you must be certified in both call skills and Fair Debt Collection Practices Act (FDCPA).
- Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing
- Assist all members of collections staff with daily processes and procedures when required.
*Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Qualifications
Required Qualifications:
- High School/GED
- 1+ years of experience in a related area
- Excellent communications skills
- Must meet federal and state licensure requirements.
- Flexible Schedule Mon-Sat from 8am to 11pm
Preferred Qualifications:
- Over 2+ years of related experience
- 3rd Party collection experience
- Skip tracing experience
- Timeshare Industry experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Our dedication to excellence is recognized and celebrated with outstanding accolades including being named Newsweek’s Most Loved Workplaces List in 2021, a Stevie American Business Awards Gold Winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming A Great Place to Work certified company, earning our 2022 certification.