Job Description
Title: Collector
Location: Orlando, FL, US
C: 1.25
Job Description
HGV now offers Day One Team Member Benefits and Daily Pay*!
Are you ready to create lasting vacation memories from the comfort of your own home? Our Remote Entry Level Collector positions offers you the opportunity to work at home, a competitive base pay, amazing bonus potential and DAY ONE benefits!
The position will emphasize the handling/collecting of inbound/outbound calls, while following all State and Federal Laws. You will also assist owners with a general understanding of the terms and conditions related to their ownership and contracts and you must be certified in both call skills and Fair Debt Collection Practices Act (FDCPA).
- Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing
- Assist all members of collections staff with daily processes and procedures when required.
Qualifications
What are we looking for?
Required Qualifications:
- High School/GED
- 1+ years of experience in a related area
- Excellent communications skills
- Must meet federal and state licensure requirements.
- Flexible Schedule Mon-Sat from 8am to 11pm
Preferred Qualifications:
- Over 2+ years of related experience
- 3rd Party collection experience
- Skip tracing experience
- Timeshare Industry experience