About the Role
Title: Community Call Center Specialist
(Colombia)
Location: Bogotá Bogota CO
JobDescription:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Provide exceptional customer support via calls, emails, and video calls
- Build positive and long-lasting relationships with customers
- Contact a predefined list of clients, apply all the skills and the provided tools to encourage them to register and work with the platform
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Maintain working knowledge of our client’s products and services
What you need to succeed in this role:
- Excellent English skills (at least C1 for both spoken and written)
- Experience in customer service or similar field
- Previous experience with HubSpot or similar CRM
- Interest and connection to photography industry
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience in technical support