Job Description
Community Engagement Specialist
Location: United States
Job Description
Community Engagement Specialist
The Sage Group’s client is searching for Community Engagement Specialist on a full time contract basis.
Role Summary: Monitors social media channels (Instagram, TikTok, Threads, and Twitter) to engage audiences, identify and flag platform trends, and track competitive activity. Works closely with Social Strategist to translate community engagement activity into actionable insights to inform content planning.
Core Skills:
- Excellent copywriting skills grammar, sentence structure, spelling, etc. Ability to write fresh, engaging, and on-brand copy for social responses across various channels.
- Deep understanding of social-first language and native user behaviors across Instagram, TikTok, Threads, and Twitter.
- Collaborative and coachable must be able to work cross functionally with Creative, Comms/PR, and Legal teams.
- Process-oriented; strong attention to detail and ability to manage many initiatives in different stages at any given time.
Experience:
- 3-4 years’ experience working with brand-owned social media channels
- Experience with social media listening and publishing tools, preferably BrandWatch, Sprout Social, Later, AgoraPulse
- Previous customer service experience; particularly via written customer support and response across social media platforms