Job Description
Title: Complex Adjuster, Property (Remote, US)
Location: Remote, United States
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here’s why
- It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
- We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
- It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.
If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Job Details
Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment.
Knowledge, Skills & Abilities:
- Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
- Ability to work effectively in teams and with a wide variety of people
- An aptitude for evaluating, analyzing, and interpreting information
- Can create estimates and review losses up to $1,000,000+
Excellent skills in the areas of:
- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multitask
- Verbal and written communication
- Negotiation and reserving
- Innovative thinking
- Current Claims Adjuster licenses in one or more states is preferred, but must be able to obtain additional state licenses
Key Responsibilities
End-to-end property claims handling to include:
- Provide superior customer service
- Investigation and coverage analysis
- Handling and oversight of all aspects of claims including dwelling, contents, ALE, etc
- Complete estimates using CoreLogic estimating software
- Adhering to estimating best practices
- Manage and collaborate with vendor partners
- Determine appropriate method of inspection
- Conduct virtual inspections (video, AI, etc)
- Examines potential subrogation and identifies potential fraudulent issues
- Prepares and maintains file documentation
- Negotiates settlement of claims with insureds, claimants, and vendors
- Discussing and giving updates to insureds, claimants, agents, and leadership throughout the process
- Provide input and ideas for continuous process improvement
Requirements
- 10+ years of property claims experience handling large complex losses in excess of $100,000
- 10+ years in customer service and conflict resolution
- Must be able and eligible to acquire an adjuster license in all required states and maintain it as a condition of continued employment
- Estimating experience in Xactimate, CoreLogic (Symbility), or similar platform
- Experience working independently and in a fast-paced environment
- Proficient in Microsoft and Google Products
- Excellent written and verbal communication skills
- Organization and time management skills
- Innovative Mindset and Continuous Improvement
- Strong negotiation and problem-solving skills
- Must be tech-savvy, as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc)
- Work CAT hours during storm events or times of high volume as needed
- We are a rapidly growing company, and with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility
- Have experience and success working with public adjusters and attorneys
- Must have experience with formal claim handling, including proof of loss, reservation of rights, etc.