Job Description
Title: Complex Claims Unit Construction – Claims Specialist
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
The Claim Specialist is the highest claim handling designation within the Complex Claims Unit – Construction (CCU-CD) and is a visible and important role. CCU is a highly specialized claim organization responsible for the management of construction defect and construction related claims involving bodily injury and property damage. Claims in CCU are often associated with complex fact patterns requiring contract analysis, and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage, and can involve higher exposures.
RESPONSIBILITIES:
The Claim Specialist must demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims exhibiting a detailed knowledge of each claim, a well-reasoned analytical focus, and a clear strategy for resolution. The Claim Specialist must also be willing to share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives. Other responsibilities include:
- Provide proactive communications to customers and business partners in the management and resolution of claims
- Respond to inquiries from customers and provide superior customer service
- Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
- Write and articulate clear, concise and accurate coverage positions
- Conduct investigations regarding claims and/or lawsuits
- Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution
- Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
- Provide detailed impactful recommendations to leadership
- Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
- Conduct complex negotiations and articulate coverage/liability positions
- Attend mediations and trials as necessary
- Proactively manage accurate expense, reserve and financial transactions
- Consistently maintain up to date claims metrics
REQUIRED QUALIFICATIONS:
- Bachelor’s preferred
- 5+ years construction defect claim handling experience
- Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
- Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Experience in the creation and delivery of presentations
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities simultaneously
- Proven track record of effective negotiations/settlement of high-value construction defect liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Active Property & Casualty State Insurance Adjuster license
PREFERRED QUALIFICATIONS:
- 10+ years construction defect claim handling experience
- J.D. or CRIS designation
- Experience in handling contractor professional and protective indemnity policies
- Knowledge of surety, bond and builders risk policies
- Active Property & Casualty State Insurance Adjuster license
OTHER INFORMATION:
The Claim Specialist role can be a 100% remote/work from home (within the US) or based in Hartford, CT office with 10% or more travel required as business needs dictate.