If you’re the kind of person who can calm someone down, solve the problem, and keep the process moving without dropping details, this role fits. You’ll support drug and occupational health screening programs end-to-end, helping candidates get scheduled, registered, and successfully through the finish line.
About First Advantage
First Advantage is a global background screening company (Nasdaq: FA) supporting many Fortune 100 and Global 500 organizations. They’re in the middle of a technology transformation focused on better user experience, smarter tools, and smoother delivery for clients and candidates.
Schedule
Full-time, fully remote (U.S.-based)
Monday–Friday, 11:30 AM – 8:00 PM EST
Occasional business travel may be required
What You’ll Do
⦁ Serve as the dedicated point of contact for a client and their candidates needing help with drug and occupational health screening requests
⦁ Research solutions by contacting collection sites and clinics to meet candidate needs
⦁ Communicate across channels: calls, email, text, and Salesforce to resolve internal and external inquiries
⦁ Register applicants for the right services and track completion through the process
⦁ Enter screening-related data such as lab results, physical exams, and breath alcohol tests
⦁ Troubleshoot technical issues tied to drug order fulfillment and operational workflows
What You Need
⦁ High school diploma or GED (required)
⦁ 1+ year of client service or support experience
⦁ Strong computer skills: Microsoft Office, web research, database lookups
⦁ Excellent time management and organization to juggle multiple priorities with accuracy
⦁ Ability to work independently while following established procedures
⦁ Clear English communication (reading, writing, speaking)
⦁ Reliable, punctual, and comfortable working overtime when needed
⦁ Preferred: Associate degree or 2 years of relevant work experience
Benefits
⦁ Pay: approximately $15.75 per hour (listed as non-negotiable)
⦁ Medical, dental, vision, and supplemental plans
⦁ 401(k) with employer match + Employee Stock Purchase Plan (ESPP)
⦁ Flexible PTO + 9 paid company holidays
⦁ Remote work with access to tech and growth opportunities
Real talk: the pay is on the low end for the responsibility. If you’re using this as a stable bridge job, cool. If you’re trying to maximize income fast, we should prioritize the higher-paying remote roles you pasted earlier and keep this one as a backup.
Happy Hunting,
~Two Chicks…