About the Role
Title: Consultant – Commercial Post-Implementation Services (CRM) (Remote)
Location: Poland – Warsaw
Category: Services : CRM Svcs
Job Description:
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veevas European business. We partner with our enterprise-level and SMB customers to maximize the value gained from our product suite and drive innovations to help them achieve their ambitions in the Life Sciences industry.
As a Consultant in Veevas Professional Services team, you will provide post-go-live application services as a subject matter expert of the Veeva Commercial Cloud product suite. You will focus primarily on the Veeva CRM application, but will potentially develop expertise across other Commercial products.
While this is a remote position working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.
All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.
What You’ll Do
- Provide post-go-live application consulting services to Veevas key customers, including the following tasks:
- Proactively drive customers towards Veeva and Industry application management best practices
- Understanding the customer business processes
- Translate business requirements into application functionality design
- Performing configuration changes in the system
- Activating new product features
- Troubleshooting system configuration issues
- Data import and extraction
- Preparing files for data loading
- Knowledge transfer and ad-hoc training delivery
- Creation of analytical reports based on customer KPIs
- Interaction with various internal Veeva teams including Product Support, Product Management, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product
Requirements
- 2+ years of experience implementing business software solutions in a Consulting or Customer Service role
- OR have worked client-side with multiple vendors / technology providers
- Excellent organizational and multitasking skills
- Strong desire to continuously learn and develop
- Excellent verbal and written communication skills in English
- Ability to work independently
- Bachelors degree or equivalent in a relevant subject
- The candidate must be based in Europe and have the legal right to work across Europe
Nice to Have
- Experience working with one of the following types of products:
- Technical CRM experience, ideally Salesforce
- Master Data Management
- Experience working in the Life-Sciences industry