Lead client programs and manage IVR-driven solutions for global brands in a fully remote role with Teleperformance.
About Teleperformance (TP)
TP is one of the world’s largest digital business services companies, with more than 500,000 team members across 300+ languages. Their mission is to help top brands streamline operations, elevate customer experience, and adapt quickly in a fast-moving digital world. With a culture built on growth and opportunity, career advancement is part of the DNA — many executives started as frontline agents.
Schedule
- Full time
- 100 percent remote
- Must be located in the United States and legally eligible to work without sponsorship
- Occasional overnight travel (about four times per year)
What You’ll Do
- Lead and manage projects across client programs
- Gather specifications, requirements, and documentation from clients
- Write and refine creative IVR script copy
- Track scope, timelines, and costs for implementation phases
- Coordinate tasks and deliverables between clients and TP technical teams
- Review IVR programs for script accuracy and sales effectiveness
- Analyze client reports and recommend optimization strategies
- Identify improvements to processes and applications
- Deliver exceptional service to both internal and external clients
- Prepare monthly billing documentation and business review materials
- Develop monthly revenue projections
- Follow all operational, security, HR, and compliance policies
What You Need
- Must be at least 18
- Bachelor’s degree or equivalent experience in contact center account management
- 2–4 years of experience as an account manager, project manager, or account coordinator
- Experience with IVR or contact center environments preferred
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Excellent attendance record
- Ability to pass background, drug, and (if required) credit checks
Key Skills
- Strong communication and collaboration
- Emotional intelligence and critical thinking
- Process-driven mindset
- Solution-oriented approach
- Ability to manage complex, cross-functional projects
- Comfort working with data and AI-related tools
Benefits
- Paid training
- Competitive wages
- Full medical, dental, vision, and 401(k)
- Paid time off
- Employee wellness and engagement programs
- Career paths with real upward mobility
- Supportive, inclusive, growth-focused culture
TP fosters a workplace where people feel valued and supported — a place where diverse perspectives and positive energy drive success.
Happy Hunting,
~Two Chicks…