Job Description
Contact Center Priority Banker (Remote Opportunity)
locations
- Nashville, AR – Nashville Main Branch
- Memphis, TN – Ridgeway Memphis Branch
- Memphis, TN – 6200 Poplar Avenue
- Nashville, TN – Nashville West Branch
- Nashville, IL – Nashville Branch
- Memphis, TN – Downtown 88 Union Branch
- Nashville, TN – North Nashville Branch
- Nashville, TN – One Nashville Place Office
- Memphis, TN – Overton Square Branch
- Nashville, TN – East Nashville Branch
- Nashville, AR – Nashville South 4th Street Remote Drive Thru Branch
- Memphis, TN – Midtown Medical Branch
- Memphis, TN – Memphis – Germantown Greenline Branch
time type Full time
job requisition id R75697
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Contact Center Priority Banker provides full service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
- Achieves required levels of inbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
- High School Diploma or GED
- One (1) year of experience in customer service/sales
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 30 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
Preferences
- College Degree
- One (1) year of experience in banking and/or lending
- One (1) year of experience in relationship-based client consultation
Skills and Competencies
- Ability to handle multiple priorities simultaneously
- Ability to provide personalized customer service
- Ability to work in a fast paced and energetic environment
- Strong communication and customer focus
Strongly preferred:
- Banking experience
- 2 years of call center experience
TRAIN AND WORK FROM HOME
All hours are based on Central Standard Time
Training Hours:
- Monday-Friday
- 8am-5pm
- Available shifts following training:
- 10am-7pm Monday- Friday w/Saturday rotation
Position may be filled at higher lever based on experience
Position Type Full time