About the Role
Title: Contact Center Representative – Remote (Baton Rouge, LA)
Location: Baton Rouge United States
Req #982
Job Description:
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.
A Day in the Life of a remote Contact Center representative INCLUDES:
- Answering member phone calls and providing first-call resolution on various financial issues.
- Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
- Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
- Accurately processing member transactions over the phone.
- Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.
Remote Contact Center representative Skills and qualifications include:
- A High School Diploma or equivalent.
- 1 year of customer service experience.
- Must meet the requirements for our Telecommuting Program (More information below!)
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Other things you may want to know about this position:
- Work Schedule
- Monday – Friday
- 9:00 am – 6:00 pm
- Must be available to work rotational Saturdays
- 9:00 am – 1:00 pm
- Travel
- Travel is not necessary for this position.
- Telecommuting
- Telecommuting is required for this position.
- Requirements include:
- A dedicated workspace
- Secure and strong internet connection
- Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
- An environment free from loud noises or outside distractions
- The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.