Job Description
Title: Contact Center Specialist I
Location: Bedford TX
C: 2.45
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.
- Professionally and confidentially respond to incoming calls from borrowers and financial institutions regarding the insurance status of loans
- Quickly analyze account history and provide accurate information to assist in resolving the customer issue, utilizing resources to ensure first call resolution
- Perform insurance verification via outbound phone calls and internet
- Maintain complete and accurate documentation of all customer interactions in a proprietary system
- Meet individual and team performance standards
- Manage multiple priorities and demonstrate strong decision making skills
- Maintain courtesy and professionalism on all calls in order to provide a positive customer experience
- Attendance and dependability: The employee must be depended on to report to work at the schedule time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate and thorough manner.
Knowledge/Skills/Abilities:
- Courteous with strong customer service orientation
- Active listening skills
- Strong attention to detail
- Professional verbal and written skills
- Solve routine problems using existing procedures
- Effectively follow instruction, guidance and direction
- Maintain professionalism with all contacts, both internal and external
- Intermediate computer knowledge and familiarity with navigating the internet
- Ability to key a minimum of 8,000 alpha-numeric keystrokes per hour
Education/Experience:
- High School Diploma or equivalent prrequired
- Minimum of one year of customer service experience preferred
- Prior experience with automobile insurance or collateral protection insurance is a plus