Make an impact by supporting patients with billing and insurance inquiries—all from the comfort of your home. This remote role offers the chance to grow your customer service skills in a healthcare setting while helping patients navigate their medical bills.
About Ventra Health
Ventra Health is a leading business solutions provider for facility-based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. By delivering transparent, data-driven revenue cycle solutions, Ventra helps clinicians and health systems maximize reimbursement and improve efficiency.
Schedule
- Remote, Nationwide U.S.
- Standard work hours aligned with Eastern Time Zone
- Full-time position
What You’ll Do
- Answer patient calls regarding medical bills, insurance, Explanation of Benefits (EOBs), and payment arrangements
- Troubleshoot billing questions and clearly explain next steps and timeframes
- Document, record, and resolve inquiries to ensure accuracy and closure
- Collaborate with internal teams to resolve insurance denials, missing payments, and attorney requests
- Handle special projects and additional duties as assigned
What You Need
- Associate’s degree required (Bachelor’s preferred)
- At least 1 year of customer service experience in a fast-paced environment (healthcare call center experience preferred)
- Knowledge of EOBs, insurance plans, ICD-10, and CPT codes
- Strong math, organizational, and communication skills
- Proficiency in Microsoft Word, Excel, and database systems
- Ability to work in a collaborative, fast-paced environment with professionalism and flexibility
Benefits
- Base compensation plus discretionary incentive bonus
- Performance-based rewards and recognition program
- Referral bonus opportunities for bringing in top talent
Step into a role where your communication skills and attention to detail truly make a difference.
Your next career move starts here.
Happy Hunting,
~Two Chicks…