Job Description
Contents Claims Coordinator
locations
Virtual Massachusetts
time type
Full time
job requisition id
JR-016343
Contents Claims Manager – Remote, Canton, MA
Who We Are
Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.
Job Responsibilities:
- Ownership of claim files from intake through delivery, with focus on quality and cycle time.
- Manages all tasks and actions necessary to complete a successful claim assignment.
- Responds appropriately and professionally to customers both internally and externally.
- Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
- Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
- Adheres to all applicable service levels.
- Work closely with Adjuster Owners on accounts.
- Assists with special projects assigned by management.
- Provide customer service via Live Chat & Hotline.
Qualifications:
- Desire to work in a fast-paced environment that is focused on success and continuous improvement of quality and process.
- Excellent oral and written communication skills.
- Strong listening, analytical and problem solving skills.
- Effective time management.
- Efficient resolution of claims within service agreements.
- Ability to prioritize in a fast paced environment with tight deadlines with strong attention to detail.
- Works independently, as well as part of a team.
- Ability to make decisions with minimal supervision.
- Handle multiple tasks simultaneously.
- Proficient in Microsoft Office Suite, especially Excel.
- 1-3 years of customer service experience.
- Property and Casualty claim knowledge helpful.
- Must be available to work flexible hours as business needs dictate, including late shift and overtime.
- College degree or equivalent experience required.