About the Role
Title: Contract Management Support Specialist
Location: Manila
Type: Full Time
Workplace: remote
Category: Customer Support
Job Description:
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life as a Contract Management Support Specialist look like
- Troubleshoot issues like blurry contracts, or if there is an issue with the AI assistant wherein it is unable to read the contract due to format issues, etc.
- First line of the support team helping clients with technical support, on-boarding and training
- Familiarity with contract management applications like Conga, HelloSign, DocuSign, and Adobe Sign.
- Receive and answer inquiries by providing information and guidance
- Work with the team and clients to offer alternatives to irresolvable problems
- Provide support by training on current or new initiatives being introduced
- Maintain and enhancing relationships with members and existing clients
- Committed to service excellence
- Performing other duties as assigned and /or required.
What are the required qualifications of a Contract Management Support Specialist
- Minimum of 2 years of experience in contract management applications such as Conga, HelloSign, DocuSign, AdobeSign
- With experience in troubleshooting issues like blurry contracts, or if there is an issue with the AI assistant wherein it is unable to read the contract due to format issues, etc.
- Experience in live support via Zoom/GMeet