About the Role
Coordinator, Central Clinical Support
Shift
Day
Job Type
Full time
Requisition
JR041758
Last Updated
2024-09-20
Department
Pharmacy Benefit Services
Job Locations
Remote- United States
Job Summary
The primary purpose of the Coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department.
Job Responsibilities
•Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist. •Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist •Assist with administrative tasks (call counts, chat counts, MTM billing reports). •Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues •Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.
qualifications
EDUCATION REQUIREMENTS
Education Level
GED
H.S. Diploma or General Education Degree (GED)
Area of Specialization
LICENCES/CERTIFICATIONS
Licenses/Certifications/Other/List/Reason
Certified Pharmacy Technician certification Preferred
WORK EXPERIENCE
Experience
Customer service