Job Description
Credit Analyst (Bilingual Spanish)
Michigan Remote
Full time
R10731
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company.
A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.
We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
The Bilingual Credit Analyst position will be responsible for accepting assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.
- NOTE: This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.
Outcomes & Activities:
- Quantity — Contracts Funded per Hour.
- Quality — Contract Review Error Rate.
- Quality — Dealer Phone Call Quality (CLEAR).
- Quality — Verification Phone Call Quality.
- Review, validate and verify information through document review, internet searches and phone calls.
- Resolve and document dealer inquiries not related to the funding process.
- Keep the dealers pipeline open by managing any license, title, audit and inventory issues.
- Welcome and onboard new dealers by offering initial funding assistance.
Knowledge & Skills:
- Be Diligent: Hard working, Conscientious, Sense of Urgency
- Be Effective: Clear Communicator, Autonomous, Organized, Productive
- Validate….information clearly and intuitively, protects all stakeholders
- Educate: Identify and close knowledge gaps with all stakeholders
- Listen….actively, understand DP’s situation
- You need to Own… performance outcomes, improvement actions, attitude.
- Be Promotes…delivers superior Customer Service
- Core Product (CA Program)
- Secondary Products (Ancillary, Inventory, Bureaus)
- Enrollment Process
- CAPS Expert (Dealer Profile & Steps 1-6)
- Key Operating Systems
- Know Dealers (People, Process, Inventory and Groups and Affiliations)
- Dealer Reporting
- Dealer Ratings
- Compliance Knowledge:
- Funding Process
- Funding & Legal Policies
- Servicing Policies and Process
- Dealer Compliance Audit Process
Requirements:
- Fluency in spoken and written Spanish
- Experience using Excel and Word
- Speak clearly, professionally and articulately on the telephone
- Document records clearly and efficiently
- Learn quickly and apply knowledge learned
- Be proficient in Microsoft Word, Excel and Outlook
- Handle difficult conversations professionally
- Be self-motivated and demonstrate urgency and initiative
- Effectively work independently in a fast-paced environment
- Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month)
- High speed internet connection with a minimum of 15mbps download speed
Preferred:
- Bachelors degree
- Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
- Experience reviewing contracts/legal documents with a strong attention to detail
- Customer Service experience in a call center environment
- Ability to type at least 35 WPM
- Interaction with auto dealers in current or past role