Job Description
Credit Representative
Locations: Nevada – Remote:
Time Type: Full time
Job Requisition Id: R123118
Key Responsibilities:
- Handle daily inbound and outbound collection calls to customers, reconciling customer problems, following up on open issues, documenting customer notes, providing excellent customer service, handling incoming calls from internal and external customers, processing orders from a credit perspective and all other assigned daily credit and collection programs.
- Maintain communication with customers regarding the status of accounts as it relates to exposure, aging, past due balances and orders pending credit approval. Interact with Sales regarding customer related issues.
- Transfer calls to appropriate sales personnel indicating the reason the customer is on hold, to assist in resolving the issue.
- Communicate onboarding process to customers and sales. Review new customer applications and relevant credit history through credit bureau and agency reporting to determine customer credit limit eligibility based on guidelines developed by management.
- Prepare collection letters for accounts in poor standing; compile related documents (duplicate copies of outstanding invoices, proofs of delivery) for accounts placed with collection agencies.
- Negotiate and establish payment plans, when necessary, for accounts dealing with hardships or experiencing cash flow issues.
Handle equipment orders, which may require review of customer credit history, working with a lending source or leasing company, and partnering with the Equipment departments. Monitor open balances and coordinate collection of deposits required before installation.
- Reconcile customer accounts by resolving any problems preventing timely payments. Assist customers who have credit/collection reconciliation problems with their outstanding balance.
- Assist Cash Application team in applying multiple invoice checks and identifying accounts receivable adjustments. Research payments/credits that have been misapplied, duplicated or short paid due to sales tax, freight and other sales related issues.
- Assist with daily credit functions, including account file maintenance, correspondence, processing of payments (credit card and ACH) and invoice inquiries. May provide credit references for customers.
- Emphasis on day-to-day duties and responsibilities may vary based on departmental needs and/or at management direction.
Skill:
- Very good understanding of the job and apply knowledge and skills to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.
Complexity:
- Work on assignments that are moderately difficult and may require judgment and initiative. Understand implications of work and make recommendations for solutions. May be responsible for making independent procedural decisions.
Supervision:
- Work under minimal supervision and may determine methods and procedures on new assignments.
Work Experience:
- Typically 2 or more years of related experience.
Preferred Education:
- Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
General Skills & Competencies:
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex issues
- Ability to plan and arrange activities
- Very good interpersonal communication skills
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
About Us
It was 90 years ago when Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.
Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 32 countries or territories, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.
We invite you to join our nearly 22,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.
No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.
Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.