About the Role
Title: Day Shift Crisis Intervention Specialist
Location: VA-Reston
Job Type
Contract
Category
Patient Services (i.e. Scheduler)
Pay Rate
$17 – $25 (hourly estimate)
Job Description:
Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
REQUIRED SKILLS & EXPERIENCE
1+ years of call center/digital chat management experience
Experience collaborating with individuals experiencing crisis to safety plan and identify strategies for staying safe
Google Chrome experience
Ability to work remotely with access to strong, reliable high-speed internet
Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation
Proficiency in team development, performance management, training, and coaching
NICE TO HAVE SKILLS & EXPERIENCE
Crisis Intervention support or emergency dispatch experience
Behavioral Health experience