About the Role
Crypto Funding Specialist
Location
Europe, Ireland, United Kingdom, Canada, United States
Type
Full time
Department
Client ServicesClient Support
Compensation
- $34K $44K Offers Equity Offers Bonus
This is the target annual salary range for this role. This range is not inclusive of other additional compensation elements, such as our Bonus program, Equity program, Wellness allowance, and other benefits [US Only] (including medical, dental, vision and 401(k)).
The compensation range provided is influenced by various factors and represents the initial target range. Our salary offerings are dynamic and we strive to ensure that our base salary and total compensation package aligns and recognizes the top talent we aim to attract and retain. The compensation package of the successful candidate is based on various factors such as their skillset, experience, and job scope.
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, youll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read theKraken Culturepage to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed toindustry-leading security,crypto education, andworld-class client supportthrough our products likeKraken Pro,Kraken NFT, andKraken Futures.
Become a Krakenite and build the future of crypto!
The Team
The Crypto Funding team boasts an impressive roster of skills in the field of crypto funding infrastructure within an exchange. It is absolutely essential that our clients have a seamless cryptocurrency deposit and withdrawal experience, and that wouldnt be possible without our Crypto Funding Specialists. We make certain that our clients get the most out of our crypto and staking offerings. Our team is constantly adapting to changes in processes, regulations, and developing technologies in the crypto world. Members of the Crypto Funding team are talented individuals, who combine their crypto passion with a deep understanding of cryptocurrency funding flows ensuring client satisfaction.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
Were accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of Crypto Funding & Staking operations. Our team is one of the best in the industry, and were looking for people who can make us better. Many of us work remotely, but were in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on whats going on in the company and industry. We have a great community, and many of us have become close friends.
The Opportunity
- Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis
- Meet Service Level Agreements (SLA)
- Utilize Key Performance Indicators (KPI)
- Monitor technical issues
- Liaise with our funding engineers to ensure that client transactions are processed quickly
- Strive to make your teams work as efficient as possible by improving or creating processes, automating as much of your work as possible
The Skills you should HODL
- This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends
- Security and privacy focused
- Technical understanding of how most major cryptocurrencies function
- Ability to read Blockchain Documentation
- Able to make quick decisions autonomously
- Loves helping people
Interested so far? Heres how the hiring process will be:
- Pre-screen assessment – about crypto and client support (to be completed in 72 hours)
- Video call with our Talent Acquisition team (30 minutes)
- Interview with the Client Engagement team (60 minutes)
- Final interview with Client Engagement team managers/directors (60 minutes)